Privacy Policy

This Privacy Policy explains how Sanvid Builders and Advisor LLP, operating under the brand Sanvid Constructions ("Sanvid", "we", "us", "our"), collects, uses, shares and protects your personal data when you use the [Sanvid Customer App] (the "App") available on Google Play.

• Registered office: In front of Biyani Foods,New Radhakishan Plot,Akola – 444001, Maharashtra, India
• LLPIN: [LLPIN]
• Website: sanvidbuilders.com

Under the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, Sanvid is the Data Fiduciary for personal data processed through the App.

The App is an information and communication app for clients of Sanvid's turnkey construction projects. Through it you can:

• Receive regular updates on your project — progress reports, photos, videos, schedules and documents
• Rate and review the contractors and work teams on your project
• Raise complaints or service requests after handover of your property, and track their status

The App does not process payments or any financial transactions. We do not collect card details, UPI IDs, bank account numbers or any other payment information through the App.

a) Information you give us

• Account details: name, mobile number, email address
• Project details: site address, plot/unit details, project ID, and names of co-owners or family members you add as authorised contacts
• Ratings and reviews: star ratings and written feedback about contractors and work quality
• Complaints and service requests: description of the issue, photos or videos you upload, and preferred visit time
• Messages: communication you send us through the App

b) Information we create about your project

• Progress updates, site photos/videos, drawings, schedules and handover documents uploaded by our team. Site photos may incidentally show your property, workers or neighbouring areas.

c) Information collected automatically

• Device model, operating system, app version and a device identifier
• Push-notification token, so we can send you updates
• Crash reports and basic usage data to fix bugs and improve the App

d) Device permissions

• Camera / Photos: only when you choose to attach a photo or video to a complaint
• Notifications: to send project updates and complaint status

You can deny or withdraw any permission in your phone settings; some features may then not work. We do not collect payment information, your phone contacts, or your precise location.

1. Create and manage your account and verify your identity (for example, by OTP)
2. Share progress updates, photos, documents and notifications about your project
3. Collect and act on contractor ratings to monitor and improve work quality
4. Register, assign, track and resolve post-handover complaints, including scheduling site visits
5. Respond to your queries and communicate with you about your project
6. Keep the App secure, prevent misuse and fix technical problems
7. Comply with legal obligations and enforce our agreements

We do not use your data for advertising, and we will not use it for unrelated purposes without informing you and, where required, obtaining your consent.

We process your personal data based on your consent, given when you sign up and accept this Policy, and on legitimate uses permitted under the DPDP Act, such as data you voluntarily provide for your construction project and compliance with law. You may withdraw consent at any time (see Section 10).

• Contractor ratings: visible to Sanvid's team. We may share your feedback with the concerned contractor [without your name] to help them improve, and may show aggregate ratings inside the App. We will not publish your review outside the App without your permission.
• Complaints: details, photos and your site address are shared with the Sanvid team member and contractor or technician assigned to resolve the issue, only as needed.
• Please do not include other people's personal information or offensive content. We may edit or remove content that breaks these rules.

We do not sell your personal data.

We share it only with:

• Contractors and site teams working on your project, as described above
• Service providers who help us run the App, under contracts requiring them to protect your data — for example cloud hosting [provider], OTP/SMS service [provider], and push notifications and crash reporting [Google Firebase]
• Authorised contacts you add to your project
• Government or legal authorities, where required by law
• A successor entity in case of merger, acquisition or restructuring, subject to this Policy

Some service providers may store data on servers outside India. Any such transfer will follow the DPDP Act and restrictions notified by the Government of India.

All data is encrypted in transit (HTTPS). We use access controls so only authorised staff and assigned contractors can see your project data, secure cloud hosting, and access logging. If a personal data breach occurs, we will inform affected users and the Data Protection Board of India as required by law.

• Account and project data: for the duration of your project and the post-handover service/warranty period of [X years], plus [X years] for records and legal purposes
• Ratings and complaints: no longer than [X years] after handover
• Inactive accounts: may be deleted after [3 years] of inactivity once the warranty period ends, with prior notice to you

After the retention period, we delete or anonymise your data unless the law requires us to keep it.

Under the DPDP Act, you have the right to:

• Access a summary of your personal data and how it is used
• Correct and update inaccurate or incomplete data
• Erase your data when no longer needed (subject to legal retention)
• Withdraw consent at any time
• Grievance redressal about how we handle your data
• Nominate a person to exercise these rights in case of death or incapacity

To use these rights, contact the Grievance Officer (Section 13). We may verify your identity first.

You can request deletion of your account and associated data in either way:

• In the App: go to [Profile > Settings > Delete Account]
• Without the App: email [privacy@sanvidbuilders.com] from your registered email, or mentioning your registered mobile number, with the subject "Delete my account"

We will delete your account and personal data within [30] days. Project records we must keep by law (such as agreements and handover documents) will be retained only for the period required and then deleted.

The App is intended for adults (18 years and above) who are Sanvid clients or their authorised contacts. We do not knowingly collect data from children. If you believe a child has given us data, contact us and we will delete it.

• Grievance Officer: [Name]
• Company: Sanvid Builders and Advisor LLP
• Address: [Address]
• Email: [privacy@sanvidbuilders.com]
• Phone: [number]
• Hours: [Mon–Sat, 10 am – 6 pm IST]

We will resolve your grievance within a reasonable time, not exceeding 90 days. If not satisfied, you may approach the Data Protection Board of India.

We may update this Policy from time to time. For significant changes, we will notify you in the App before they take effect. The "Last updated" date above shows the current version.

This Policy is governed by the laws of India. Subject to applicable law, courts at [Nagpur], Maharashtra, have jurisdiction.